David Lee David Lee's Profile Page

David Lee David Lee

0 Course Enrolled • 0 Course Completed

Biography

Microsoft MB-240 Testing Engine, MB-240 Deutsche

Die Testaufgaben von Microsoft MB-240 Zertifizierungsprüfung aus Zertpruefung sind durch die Praxis getestet, daher sind sie zur Zeit das gründlichste, das genauste und das neueste Produkt auf dem Markt. Unser Zertpruefung bietet Ihnen präzise Lehrbücher und Erfahrungen, die auf umfangreichern Erfahungen und der realen Welt basieren, was Ihnen verspricht, dass Sie in kürzester Zeit die Zertifizierungsprüfung von Microsoft MB-240 bestehen können. Nach dem Kauf unserer Produkte werden Sie einjährige Aktualisierung genießen.

Die MB-240-Prüfung richtet sich an Fachleute, die Erfahrung mit Microsoft Dynamics 365 haben und mit Konzepten für das Felddienstmanagement vertraut sind. Sie sollten ein gutes Verständnis für die Funktionen und die Funktionalität der Felddienstanwendung sowie die Möglichkeit haben, die Anwendung so zu konfigurieren und anzupassen, um bestimmte Geschäftsanforderungen zu erfüllen.

>> Microsoft MB-240 Testing Engine <<

MB-240 Prüfungsfragen, MB-240 Fragen und Antworten, Microsoft Dynamics 365 Field Service Functional Consultant

Wollen Sie die Microsoft MB-240 Zertifizierungsprüfung schnell bestehen? Dann wählen Sie doch unseren Zertpruefung, der Ihren Traum schnell verwirklichen kann. Unser Zertpruefung bietet die genauen Prüfungsmaterialien zu den IT-Zertifizierungsprüfungen. Unser Zertpruefung kann den IT-Fachleuten helfen, im Beruf befördert zu werden. Unsere Kräfte sind unglaublich stark. Sie können im Internet die Demo zur Microsoft MB-240 Prüfung kostenlos herunterladen, so dass Sie die Glaubwürdigkeit von Zertpruefung testen können.

Personen, die die Microsoft MB-240 Prüfung bestehen, haben ihre Fähigkeit demonstriert, Dynamics 365 Field Service-Lösungen zu implementieren und zu konfigurieren, um den Bedürfnissen ihrer Kunden gerecht zu werden. Sie werden effektiv Ressourcen und Arbeitsaufträge verwalten, Inventar einrichten und konfigurieren sowie ausgezeichneten Kundenservice bieten können. Darüber hinaus werden Personen, die die Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate-Zertifizierung erworben haben, von Microsoft als Fachberater für Feldservice anerkannt, die die erforderlichen Fähigkeiten und Kenntnisse besitzen.

Die Microsoft MB-240 Prüfung besteht aus verschiedenen Themenbereichen wie der Konfiguration und Verwaltung von Feldservice, der Optimierung von Terminplanung und -versand, der Verwaltung von Inventar und Einkauf sowie der Verwaltung von Kundeneigentum. Die Prüfung umfasst auch Themen wie die Integration von Dynamics 365 Field Service mit anderen Anwendungen, die Verwaltung von Verträgen und Vereinbarungen sowie die Analyse von Daten für Erkenntnisse und Trends. Die Prüfung soll sicherstellen, dass zertifizierte Berater ein umfassendes Verständnis der Dynamics 365 Field Service-Anwendungen haben und effektive Lösungen für Kunden bereitstellen können.

Microsoft Dynamics 365 Field Service Functional Consultant MB-240 Prüfungsfragen mit Lösungen (Q163-Q168):

163. Frage
You are managing your organization's assets.
You need to give your organization's technicians better visibility on their locations in order to reduce travel time and time spent searching for the asset when the technicians arrive on site.
How should you structure the system to manage this request?

A. Attach a detailed map of the asset's location to the work order.
B. Attach a functional location to each asset.
C. Create a detailed service account tree.
D. Ensure each asset is properly geo-coded.

Antwort: B

164. Frage
You are a Dynamics 365 for Field Service Dispatcher reviewing automatically generated bookings for optimization of the schedule.
You notice that, for certain customers, Work Orders are being generated without service tasks, products, or services, when they should have them documented from the Agreement.
Which two of the following should you troubleshoot? Each correct answer presents part of the solution.

A. Agreement Booking Setup field "Auto Generate Work Order" is marked "Yes".
B. Agreement Booking Setup contains appropriate Service Tasks, Products, and Services
C. Incident Type field "Copy Incident Items to Agreement" is marked "Yes".
D. Incident Type contains appropriate Service Tasks, Products, and Services.

Antwort: B,C

165. Frage
You are a Dynamics 365 for Field Service Billing Administrator. Your customer wants to purchase a series of quarterly preventative maintenance visits as well as bi-weekly site visits.
The customer wants to be billed for the preventative maintenance quarterly but billed for the site visits monthly.
What are two ways that this can be completed against a single Agreement? Each correct answer presents a complete solution.

A. Create Invoice Setup for site visits, with Invoice Products tied to Monthly Price List.
B. Create Invoice Setup for site visits, with Invoice Recurrence of each month.
C. Create Invoice Setup for preventative maintenance with Invoice Recurrence of every three months.
D. Create Invoice Setup for preventative maintenance, with Invoice Products tied to Quarterly Price List.

Antwort: B,C

Begründung:
Explanation/Reference:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/set-up-customer- agreements#add-invoice-setup

166. Frage
Dispatchers at Contoso have access to a wide range of information because they often cover for each other within the region. However, for their normal dairy operations, they only need to be able to see resources in their territory.
The dispatcher needs to customize their schedule board to filter resources to their territory. What should the dispatcher do?

A. In the Scheduler Settings, select one Territory.
B. On the Filter & Map View window, select a Service Territory, then select Save Current Filters as Default.
C. Add a Booking Requirements tab.
D. On the Filter & Map View window, select a Resource Type, then select Save Current Filters as Default.

Antwort: B

Begründung:
Topic 2, Litware, Inc
Company structure and resources
Litware, Inc. is a home improvement retail company with stores around the world. Litware, Inc. also offers various installation and repair services using both employees and subcontractors.
Litware, Inc. has stores located throughout the United States and Canada.
The company has three main types of stores, each offering a different combination of service personnel.
1. DIY Stores are retail and contractor stores with supply items for electrical, lighting, and other home improvement DIY projects.
* Delivery personnel pick up at the local warehouse for each store.
* Installers install major appliances.
2. Pro Stores offer design ideas for major home renovations.
* Designers are assigned to a department based on skills and expertise.
* Installers are assigned to a geographic region.
* Repair Technicians are all subcontractors.
3. Home Improvement Stores offer the convenience of purchasing items available in the DIY stores, but also include the expert design, installation and repair services offered in the Pro Stores.
* Designers are assigned to a department based on skills and expertise.
* Delivery personnel pick up at the local warehouse for each store
* Installers are assigned to multiple stores in a geographic region.
* Repair technicians are all subcontractors.
* Dispatchers are assigned to all territories in a region. Dispatchers assign repair and installation work to technicians based on skill.
All internal delivery, repair and installation employees will utilize the Field Service mobile app. Litware, Inc. employees have full-service licenses, while subcontractors do not K Regions Dispatchers can see all work request data for their region, including resources.

The Canadian regions are:

Data management structure
Litware, Inc. store employees can see data within their region. This is to provide better support of customers and stores within the regions. The current data access structure appears as follows:

Field Service difficulties
Typical job assignment is as follows:
* Appliance Delivery & Hookup: 2 resources - subcontracted out
* Landscaping: minimum 2 resources. 1 expert
* Carpeting: 2-3 resources
* Tile Flooring: 2 resources
* Kitchen Cabinets: 3 resources
* Hardwood Flooring: 2 resources
* Repairs: 1-2 resources
A spreadsheet tracks the skills and certifications earned by each internal employee. They are:

The Skill Proficiency Model used at Litware, Inc. is as follows;
1 - Novice
2 - Inexperienced
3 - Moderate Experience
4 - Experienced
5 - Expert/Certified
For each type of job, there must be at least one certified or highly experienced resource on the job. Their current system does not have a way to share technical documents and instructions with the technicians and have them review it while onsite.
All work is printed out and the provided to the resources. Contractors are currently emailed the job details to which they need to confirm availability. Contractors sometimes decline work. In some of these cases, the Litware, Inc. dispatch team does not react quickly to this information and the customer's work or delivery is delayed.
Customer base
Currently, all customer data are held in Dynamics 365 Finance and Operations (D365 F&O).
* Most store employees do not have access to this data as it is currently being implemented for backend features, such as inventory and invoicing.
* Designers and those scheduling can pull up a customer and their pending orders and installations, but they cannot see the payment details and terms.
85% of Litware's customers are households.
15% are construction-based companies that either purchase or hire Litware, Inc. for specific jobs.
* Most of these companies receive a 5-10% discount on supplies and 10% discount on labor.
Planned changes
Litware, Inc. plans to implement Dynamics 365 Field Service. The requirements gathered during analysis are:
Work Orders and Scheduling
* Scheduling based on resource skill, and number of required resources based on job type and duration.
* Preventative Maintenance emergency calls take priority over other types of jobs.
* Schedule resources based on location, maximizing total work hours and then minimizing drive time.
* All HVAC down jobs require a resource to be onsite at the customer location within 2 hours, per contract terms.
* Some high-end HVAC systems can tell the company when the system is experiencing issues. Alert dispatchers when this occurs if this feature is enabled and purchased.
* Set contractually obligated times for HVAC down jobs.
* Set reminders or see critical details to act on for a job.
* Ability to quickly book a job.
* Easily see when a resource is on Paid Time Off on the schedule board.
Service Contracts
* Set up and create a Preventative Maintenance (PM) type of contracts.
* PM contracts are only for HVAC systems. Semi-annual maintenance jobs should be created 30-days before they are to be scheduled.
* Preventative Maintenance
* Semi-annual inspections Discount on any required parts and additional labor.
* Include 24-hour emergency service calls at no-charge.
Extended Warranties
* Ability to setup and create an Extended Warranty type of contracts.
* Start when Manufacturer warranty ends.
* Can be purchased for 1, 2 or 3 years and include all parts and labor.
Products and Services
* Integration between D365 F&O and D365 Field Service.
* Implement a parts return process for any unused or defective part during an installation job.
* Multiple price lists will be used, based on region and customer type (retail, construction).
Resources
* Implement company holidays for US and Canada
* Implement various pay types based on OT, Weekends/Holidays, Travel and Regular Time.
* Implement Paid Time Off.
* Optimize resource schedules.
* Access to jobs assigned for the day.
* Specialty equipment scheduled on work orders as needed.
Technical Requirements
Invoicing
* Send Work Order details to D365 F&O when a job is completed, and after internal reviews are performed.
* The system must track the price of resources based on holidays and after-hours scenarios at a rate of one and a half times the normal billing rate.
* Travel time is non-billable. Travel time should be captured as normal billing rate.
* A Delivery Fee of S75 is charged for each order.
* Subcontractor travel time is non-billable but is paid to the subcontractor company by Litware, Inc.
Resources
* Contractor technicians require access to work order and customer details once assigned to a booking. They do not have a license.
* Dispatchers need a schedule board for their region(s).
* Resources have access to view their skills, skill level and certification data.
o Certifications set to expire over the next 120 days should show highlighted in Yellow, o Certifications already expired will show in Red.
* Resources will be notified when they enter or leave a job, or are assigned a job for the day.
* Resource booking automatically updated when they enter job site.
* High priority jobs will send an alert to the resources' phone and send them a text message.
* Resources assigned to a job where their skill level = 1 will be assigned to an experienced resource for 3 months.
* Resources on the job can use their smartphone to call and obtain assistance.
* Resources can access documents either online or offline.
Products and Services
* All parts removed from a customer's equipment must be returned to the Main warehouse.
* All parts not used or deemed defective during an installation must be returned to the originating warehouse.
* All appliances and parts will become part of the customer record.
* All products are received into the Main warehouse and then distributed to van stock for delivery or installation.
* All assets that have an expired manufacturer warranty should show a notification.
Work Orders
* The ability to have templates for work orders. Templates will provide guidance for technicians, and recommend products and default services.
* Work Orders created from a PM contract need to have a status = Service Contract.
* Work Orders created from an Extended Warranty contract need to have a status = Extended Title Warranty
* All HVAC down work orders must be set to high priority.
* All emergency, and contractual Work Orders must be created, reviewed and dispatched within 1 hour. A technician must be onsite within 2 hours.
* All Work Orders created from a PM are non-billable.
* All Extended Warranty jobs must include a flat service fee of $75.
Scheduling
* High Priority work orders for HVAC down cannot be moved once scheduled.
* Work Orders scheduled to technician(s) who do not have the desired skill set and level should show a warning.
o If scheduled, it will send an approval record to the manager to approve the assignment. Approved are booked. Rejected are canceled and the dispatcher notified.
* Dispatchers will assign multi-day work orders, such as kitchen cabinets, bathrooms, landscaping, to the same group of resources for the duration of the work.
* All work orders for an existing asset, where the asset does not have an active manufacturer's warranty, or a valid extended warranty should show an alert upon scheduling.
* Resources should be optimized for high priority items, maximize their work hours and then minimize travel time.
Security and access
* Safeguards must be in place for the data on the Field Service mobile app if a technician loses his mobile device.
* Technicians in the field should only see work orders scheduled for today.
* Field Service administrators need the ability to update the defaults for the schedule assistant.

167. Frage
You are responsible for setting up Dynamics 365 Field Service for proper billing and servicing.
Your client needs to understand the difference between billing accounts and service accounts for their multi-company organization.
Match the account type to the applicable scenario. To answer, drag the appropriate account type from the column on the left to the applicable scenario on the right. Each account type may be used once, more than once, or not at all.
NOTE: Each correct match is worth one point.

Antwort:

Begründung:

Explanation:

168. Frage
......

MB-240 Deutsche: https://www.zertpruefung.de/MB-240_exam.html